What SLA’s do you offer?
We offer different types of SLA’s, among them:
- 8x5x4 – 4 hours response during office hours
- 12x5x4 – 4 hours response during office hours and beyond (08.00-20.00 hrs for example)
- 24x7xbe – best effort response times 24×7
- etc.
Please contact us to discuss your requirements.